GTC
Status: 02.05.2024
Dear traveller,
Please note the following conditions. You recognise these conditions by accepting our offer.
1. CONCLUSION OF THE CONTRACT
1.1. With your booking, you are making a binding offer to conclude a contract with us. The following General Terms and Conditions apply to the contract.
1.2. If the content of the confirmation differs from the content of your registration, we have not accepted your offer. We are bound by our amended offer for 10 days. If you do not agree to our new offer within this period, we may dispose of it otherwise.
2. BOOKING INFORMATION/PAYMENT
2.1. Please book up to 14 days before your arrival date so that we can contact you if necessary. For bookings at short notice, please contact us by telephone.
2.2. Upon conclusion of the contract, the traveller must pay a reservation fee of 50% of the tour price, but at least €50. For reservations made up to three days before the start of the holiday, the full price of the holiday must be paid in advance. Only then can a reservation be bindingly confirmed. This fee will be deducted from the person and pitch fees or small apartment fee.
2.3. The balance of the tour price is due on arrival, i.e. it must be received by us by this time at the latest without any further request for payment or must be paid on site.
2.4. In the event of non-payment and late payment, we shall be entitled to withdraw from the contract. We can also demand additional compensation for non-fulfilment.
2.5. If payment is made by direct debit from an account or by debiting a credit card, the disclosure of the bank or card details authorises us to collect the agreed amounts. Your consent to this is deemed to have been given.
3. SERVICES/PRICES
3.1. The descriptions and prices in our brochures valid for the travel period and the price lists and information published on our website apply to the contractual services. However, we expressly reserve the right to declare a change to the brochure details for objectively justified, significant and unforeseeable reasons prior to conclusion of the contract, about which we will provide information as far as possible. It is not possible to conclude a contract subject to conditions.
3.2. If your booking includes different seasons, the travel price is calculated pro rata according to the applicable price tables in the brochure valid for this travel period.
3.3. You must arrive between 12:00 and 17:00 on the day of arrival and depart by 11:00 on the day of departure. Deviations from this are only possible by mutual agreement.
4. PETS
4.1. Pitches & tent pitches: If you bring pets to the pitches, the campsite’s house rules apply.
4.2. Flats: Pets are not permitted in the flats. In the event of non-compliance, the staff will be required to prevent you from entering the flats. The cancellation conditions (point 6.2.3.) are then valid and apply.
5. CANCELLATION BY THE CUSTOMER/REBOOKING
5.1. You can cancel the booking at any time before the start of the trip. The cancellation must be made in writing, taking into account that processing is only possible on working days during our business hours.
5.2. If you wish to rebook/change your booked pitch/small flat after conclusion of the contract, we will try to fulfil this request.
6. CANCELLATION OF THE TRIP AND UNUSED SERVICES
If the tenant does not take possession of the parking space at the agreed time, he will inform us immediately. We will endeavour to find a new tenant. The costs associated with the search shall be borne by the original tenant; a minimum cancellation fee of 50.00 euros will be charged for pitches, even if a replacement tenant is found. If a new tenant is not found, the following cancellation guidelines apply:
6.1. Pitches & campsites
6.1.1. In the event of cancellation in writing at least 2 months (61 days) before the planned arrival date, the deposit will be retained for a full year, minus a processing fee.
6.1.2. In the event of a written cancellation received between 60 days and 15 days before the date of arrival, 50% of the total amount will be charged.
6.1.3. For written cancellations at short notice of less than 15 days, 100% of the total amount will be charged.
6.2. Apartments
6.2.1. In the event of cancellation in writing at least 2 months (61 days) before the planned arrival date, the deposit will be retained for a full year, minus a processing fee.
6.2.2. In the event of a written cancellation received between 60 days and 15 days before the date of arrival, 50% of the total amount will be charged.
6.2.3. For written cancellations at short notice of less than 15 days, 100% of the total amount will be charged.
7. WARRANTY AND DUTY TO CO-OPERATE
7.1. In the event of any service disruptions, you are obliged to do everything reasonable within the scope of your legal obligation to help remedy the disruption and minimise any damage that may arise.
7.2. You may demand a corresponding reduction in the price of the holiday for the duration of any failure to provide the service in accordance with the contract, provided that you have not culpably failed to report the defect.
7.3. If the stay is significantly impaired as a result of a defect and we do not remedy the situation within a reasonable period of time, you may cancel the contract in writing within the framework of the statutory provisions, stating the defect.
7.4. Notwithstanding the reduction or cancellation, you may demand compensation for non-performance, unless the defect in performance is due to a circumstance for which we are not responsible.
8. DATA PROTECTION AND DATA UTILISATION
We will only use your data in accordance with data protection regulations to organise the trip and for your application. You can object to the use of your data for application purposes at any time. Your data will only be transmitted to third parties to the extent permitted by law, e.g. to determine your probable payment behaviour.
9. COURT STATE
9.1. Austrian law shall apply.
9.2. The place of jurisdiction for legal disputes is Dornbirn.
10. EFFECTIVENESS
If one of the above provisions is or becomes invalid, this shall not affect the validity of the travel contract and the remaining provisions shall remain valid.